01
How long does delivery take?
Orders are dispatched according to the shipping terms shown on the site. Delivery timing depends on destination and courier service, but active-order questions can always be sent to our support email.
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Frequently asked questions
This page covers the most common questions around delivery, orders, product usage, and post-purchase support. If your answer is not here, use the contact page for direct help.
02
How do I take the mushroom sprays?
Each product page lists its recommended daily intake and timing. The sprays can generally be taken directly or added to water, coffee, or tea depending on the product instructions.
03
Can I change or cancel an order after placing it?
If the order has not yet been processed for dispatch, contact us as soon as possible and include your order number. For formal cancellation rights and claim handling, use the dedicated cancellation and claims page.
04
What if I need to return a product or submit a claim?
Use the official cancellation and claims forms on the site so your request is documented correctly and can be processed against the applicable consumer-protection timelines.
05
Are InnovaHerb products medicines?
No. InnovaHerb products are food supplements, not medicines. They should not be used as a substitute for a varied and balanced diet, and medical advice is recommended when pregnant, breastfeeding, or taking medication.
06
How can I reach support quickly?
The fastest route is email at office@innovaherb.com. For urgent delivery or active-order questions, you can also call the listed support phone number during business hours.
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