How Delivery Works
Place your order and select a delivery method.
You will receive an order confirmation by email.
Your order is dispatched and on its way.
Collect or receive your order at the chosen delivery location.
Delivery times
Online orders are paid by card via Stripe, then prepared and sent. Typical delivery after dispatch:
Bulgaria, standard courier: 1–2 working days (€5.95; free from €39.96).
Bulgaria, express: 1 working day.
BOX NOW locker: 1–2 working days. Collect 24/7 from the locker you choose at checkout.
Pickup from Life Station (Sofia, bul. Praga 30): free, once we confirm the order is ready.
International: country-specific times and rates shown at checkout. International delivery is not made free by cart value.
Delivery Terms
Delivery is carried out by a third-party courier service. Orders are delivered to the User’s specified address within the territory of the Republic of Bulgaria and abroad, unless otherwise stated for a specific product.
Delivery costs are borne by the User, unless the Merchant has explicitly stated different conditions in the website interface. The Merchant reserves the right to offer promotional conditions under which delivery costs are covered.
The Merchant is not liable for non-fulfilment of an order where the User has provided incorrect, incomplete or inaccurate personal data, including an incomplete, inaccurate or fictitious address or telephone number.
Orders are typically dispatched the same or next working day after payment. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, informing the User in a timely manner.
If the ordered product is unavailable, processing may be delayed; the Merchant will notify the User by phone or in writing and offer a revised delivery date or the option to cancel.
Ordered goods are delivered against signature. The User must inspect the goods at the time of delivery and notify the Merchant immediately of any discrepancies, missing items or damage. Failure to do so constitutes unconditional acceptance of the delivery.
The Merchant reserves the right to change available delivery methods and payment conditions at any time by updating the website.